Byxbit
Account & security

I forgot my password

Use Forgot password on login. A 6-digit code is mailed to the account email.

What the login page does

Forgot password asks for the email on the account. We send a 6-digit code to it. Enter that code and a new password on the next screen.

If the code does not arrive, Contact from that mailbox.

What will not work

  • Resetting to a different Gmail you cannot prove you own
  • A friend calling in
  • Asking support to skip the code when mail is on

Once reset, change 2FA if the old device might be gone, and review History for withdrawals you did not place.

Read next

  1. Signing in and staying signed inEmail + password, optional authenticator step, and what to do if the session dies.
  2. Display name vs login emailYou can rename how you appear. You cannot casually change the email that owns the account.
  3. How to change your passwordSettings → Security. You need the current password. Changing it is the right move if a device was shared.
  4. Two-factor authentication (2FA)An authenticator app, not SMS. How to turn it on, what login looks like, and what happens if you lose the phone.

Didn’t cover it?

Message support with your account email and the transaction or withdrawal ID. Support can’t approve a withdrawal or change a balance in chat, but it can find out what happened.

Message support Sign in first, chat opens inside your account