Withdrawals

Why a person reviews every withdrawal

This exchange does not auto-broadcast payouts. Review is a feature, not a glitch.

The model

Withdrawals are human-reviewed before they are sent. That is described on Security and in the product itself. It exists so a stolen session cannot empty the book in 30 seconds without a pair of eyes.

Typical review looks at: destination format vs network, account flags, amount vs history, and whether the request looks like the account holder.

How long

There is no SLA printed as “always 8 minutes”. Quiet hours and a large first withdrawal take longer than a small repeat to an address you have used. If review is taking far longer than a normal business window, use Live chat with the withdrawal id from the Withdraw page.

Auto-payouts

Some small withdrawals may be sent automatically. Everything else goes through review — that is normal.

What review will not do

Reviewers will not change the destination because you “meant another wallet”. They will not send on a different network than you selected. If you pasted the wrong address, submit a support request before it is sent — once it is sent, the chain does not undo it.

Didn’t cover it?

Message support with your account email and the transaction or withdrawal ID. Support can’t approve a withdrawal or change a balance in chat, but it can find out what happened.

Message support Sign in first, chat opens inside your account